FAQ - Timecity®

Q1 Contact Information

Q1.1: How can I contact Timecity?
A1.1: After-Sales Support: service@timecity.net

 

Q2 About Shipping

Q2.1: Why hasn't my order been shipped yet?
A2.1: Orders are processed within 24 hours on business days. Delivery takes 3–7 business days after shipping. If your order hasn't processed for a long time, please contact us at service@timecity.net.

Q2.2: In which countries/regions can I purchase?
A2.2: Currently, we ship to the United States.

Q2.3: Why have I not received my package?
A2.3: Delivery may be delayed due to weather, holidays, or remote addresses. For further assistance, please email service@timecity.net.

 

Q3 About Order

Q3.1: Can I cancel or make changes to an order?
A3.1: Please contact us at service@timecity.net.

Q3.2: How to change shipping address?
A3.2: If you entered a wrong address, contact us as soon as possible. Address changes are only possible before the order is shipped.

Q3.3: I ordered more than one item. Will they all be delivered at the same time?
A3.3: We try to deliver all items together, but sometimes products are shipped separately due to different shipping options. You will receive a shipment notification email for each item.

Q3.4: What do I do if my order arrives damaged?
A3.4: Please contact us at service@timecity.net. We may request photos of the box and damaged item(s) to file a damage claim on your behalf.

Q3.5: What do I do if I did not receive my order?
A3.5: If your tracking shows "DELIVERED" but you haven't received the order, please contact us at service@timecity.net.

 

Q4 About Payment

Q4.1: What methods of payment can I use?
A4.1: We accept Shopify Payments, which supports major credit cards (including Visa, Mastercard, American Express, and Discover) as well as digital wallets such as Shop Pay, Apple Pay, and Google

 

Q5 About Product

Q5.1: Can it really protect my tablet from drops?
A5.1: Yes. Timecity cases are built to handle accidental drops, especially from desk height or while being carried. Many users choose them for kids or work environments where drops are common.

Q5.2: Does it come with a screen protector?
A5.2: Most Timecity models include a built-in or compatible screen protector to provide full-body protection against scratches and impact.

Q5.3: Is the case bulky or heavy?
A5.3: Timecity cases are more rugged than slim cases, so they are slightly bulkier. However, this added thickness is what provides superior protection.

Q5.4: Is it comfortable to hold for long periods?
A5.4: Yes. The adjustable hand strap on the back helps reduce hand fatigue and provides a secure grip, especially for extended use.

Q5.5: Is this case good for kids?
A5.5: Absolutely. Timecity cases are popular among parents because they are durable, drop-resistant, and easy for kids to hold securely.

Q5.6: Is it suitable for work or outdoor use?
A5.6: Yes. It’s ideal for construction sites, warehouses, field work, and travel—anywhere your device needs extra protection.

Q5.7: How do I know if it fits my tablet?
A5.7: Each Timecity case is designed for specific models. Please check your tablet model number before purchasing to ensure a proper fit.

How to check your tablet model?
Please click: [How to Check Your Tablet Model]

 

Contact Timecity:
We look forward to responding to your inquiry within 24 hours of the business day.
Reply time: 9am to 6pm, From Monday to Friday(Hong Kong time zone).
Email to: service@timecity.net
Phone: +86 18520276566

Business Information:
Company: Hong Kong KAIJIABox Technology Limited
Address: RM E10P, 6/F, Effort Ind Bldg, No. 2-8 Kung Yip St, Kwai Chung, Hong Kong
Please note that this is NOT a return address.